MorganAsh’s Consumer Duty consultant, James Edmonds, will be speaking at Responsible AI in Customer Interactions – Compliance Without Compromise. James will be speaking about the evolution of CX in an AI world.

MorganAsh’s Consumer Duty consultant, James Edmonds, will be part of a roundtable with the Chartered Insurance Institute. This event is by invitation only. The roundtable will explore how financial services can harness AI responsibly while meeting the FCA’s Consumer Duty and guidance on vulnerable customers.