MorganAsh’s Consumer Duty consultant, James Edmonds, will be speaking at Responsible AI in Customer Interactions – Compliance Without Compromise. James will be speaking about the evolution of CX in an AI world.
Event details to follow.
James Edmonds
James works with firms in the financial services sector, to help them understand and overcome the many customer vulnerability challenges with the FCA’s Consumer Duty regulations. James has extensive knowledge in customer experience, of which identifying, supporting and communicating with vulnerable customers is a key component. James has operated in customer experience and strategy roles primarily in financial services for nearly 20 years, having worked at L&G, RSA, More Than, JUST, James Hay and Nucleus.
