Know your customers even better.

The more you know, the more you can help.

Software and services to assess, identify, monitor, support and report on vulnerable customers. 

MARS customer vulnerability software

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Multi-award-winning vulnerable customer management software, backed by a range of proactive services, to enable firms to support and help vulnerable people.

Laptop showing MARS software in use

Multi-award-winning customer vulnerability management software – and then some.

Manage and evidence customer vulnerability, using software that’s built on twenty years’ experience of helping vulnerable people. Backed by services, support and expertise.

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Headset used by MorganAsh nurses

It takes more than a headset to really hear someone.

Our team of qualified nurses has the experience and professional empathy needed to build trust, encourage openness and provide the kind of support that results in lasting change.

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Financial services support

We work with most of the UK and Ireland’s life insurance companies, providing a range of financial services support solutions including annuities quotations, tele-interviewing, medical underwriting and tele-claims.

MorganAsh financial services support
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Latest updates

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New FCA and ICO statement confirms GDPR is no barrier to collecting and sharing vulnerability data, says MorganAsh

Customer vulnerability specialists MorganAsh have welcomed a joint statement from the FCA and the Information Commissioner’s Office (ICO) reiterating that data protection rules do not prevent firms from collecting, recording and sharing customer vulnerability data.

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Featured
Applying proportionality to customer vulnerability under the FCA’s Consumer Duty

The UK’s Financial Conduct Authority (FCA) expects firms to deliver good outcomes for retail customers, as defined within Consumer Duty. Central to the Duty is proportionality –which enables firms’ approaches to match the nature of the product or service, characteristics of customers, role in the distribution chain, and size/resources of the firm, all under an objective test of reasonableness.

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Latest webinar

Featured
Vulnerable customer classification – why consistency is essential
Vulnerable customer classification – why consistency is essential

This webinar explores the need for a consistent approach to communicating customer vulnerabilities. In this webinar, we break down these challenges and show how organisations can move beyond subjective descriptions to a robust, objective, and consistent means of communication.

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Upcoming webinars

 Working in partnership

MorganAsh works closely with leading insurance and finance companies, to complement their products and services with a range of innovative solutions which include Consumer Duty compliance, well-being services, annuities quotations, tele-claims and tele-interviewing, medical underwriting – and more.

Clients and partners