Know your customers even better.

The more you know, the more you can help.

Software and services to assess, identify, manage, help and report on vulnerable customers. 

MARS customer vulnerability software

Watch video to find out more (2:19)

Award-winning vulnerable customer management software, backed by a range of proactive services, to enable firms to support and help vulnerable people.

Laptop showing MARS software in use

Award-winning customer vulnerability management software – and then some.

Manage and evidence customer vulnerability, using software that’s built on twenty years’ experience of helping vulnerable people. Backed by services, support and expertise.

Headset used by MorganAsh nurses

It takes more than a headset to really hear someone.

Our team of qualified nurses has the experience and professional empathy needed to build trust, encourage openness and provide the kind of support that results in lasting change.

Financial services support

We work with most of the UK and Ireland’s life insurance companies, providing a range of financial services support solutions including annuities quotations, tele-interviewing, medical underwriting and tele-claims.

MorganAsh financial services support

Latest updates

Featured
MorganAsh partners with FWD Research to support firms in meeting Consumer Duty vulnerability requirements

MorganAsh, a specialist in vulnerable consumer management to the financial services and utilities sectors, has partnered with FWD Research to further assist firms in meeting the vulnerability requirements of Consumer Duty.

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Featured
Capturing the best possible annuity quotation, using nurse-led assessments

While there hasn’t been much to celebrate about in this environment of higher interest rates, one positive is the resurgence of annuities. From their decline and near extinction following the introduction of greater pension freedoms in 2015, annuities, which provide retirees with a guaranteed income for life, are soaring in popularity amid high interest rates – and are now generating far better returns.

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Latest webinar

Featured
Managing vulnerability in consumer credit
Managing vulnerability in consumer credit

The FCA has announced that it is reviewing how vulnerability is being managed. What are the practical implications for consumer credit, particularly in the motor finance sector, where credit is so important? We look at: what does consumer vulnerability look like, and what is required under Consumer Duty in consumer credit? We talk about the elephant in the room – the sale – the conflict of assessing consumers and minimising friction in the sale. And we ask what are the costs, benefits and risks of assessing consumer vulnerability?

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 Working in partnership

MorganAsh works closely with leading insurance and finance companies, to complement their products and services with a range of innovative solutions which include Consumer Duty compliance, well-being services, annuities quotations, tele-claims and tele-interviewing, medical underwriting – and more.