Know your customers even better.

The more you know, the more you can help.

Software and services to assess, identify, monitor, support and report on vulnerable customers. 

MARS customer vulnerability software

Watch video to find out more (2:19)

Award-winning vulnerable customer management software, backed by a range of proactive services, to enable firms to support and help vulnerable people.

Laptop showing MARS software in use

Award-winning customer vulnerability management software – and then some.

Manage and evidence customer vulnerability, using software that’s built on twenty years’ experience of helping vulnerable people. Backed by services, support and expertise.

Headset used by MorganAsh nurses

It takes more than a headset to really hear someone.

Our team of qualified nurses has the experience and professional empathy needed to build trust, encourage openness and provide the kind of support that results in lasting change.

Financial services support

We work with most of the UK and Ireland’s life insurance companies, providing a range of financial services support solutions including annuities quotations, tele-interviewing, medical underwriting and tele-claims.

MorganAsh financial services support

Latest updates

Featured
Caring responsibilities among most common customer vulnerabilities, MorganAsh data reveals

New vulnerable customer data from the MorganAsh Resilience System (MARS) has revealed that caring responsibilities are one of the most common life events experienced by consumers.

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Featured
How underwriting needs to change to meet Consumer Duty

Pension annuities have been in the doldrums for many years but are now on the increase. This is due to improved rates and, with changes to pension taxation, they are arguably likely to increase further. Annuities providers turned their attention to bulk annuity contracts with defined benefit pension schemes and this market continues to grow. However, little has changed over the last ten years in terms of retail consumer products and processes. We ask: what needs to change in light of Consumer Duty?

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Latest webinar

Featured
Vulnerable customer information, quality and data integrity
Vulnerable customer information, quality and data integrity

Maintaining accurate and up-to-date vulnerable customer data is a challenge. Over time, databases naturally degrade, with information becoming outdated because of life events like address changes, marital status shifts, or death. This decay is critical for vulnerable customers. Missing or incorrect data can lead to a loss of contact, potentially resulting in preventable harm and a failure to provide necessary support.

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 Working in partnership

MorganAsh works closely with leading insurance and finance companies, to complement their products and services with a range of innovative solutions which include Consumer Duty compliance, well-being services, annuities quotations, tele-claims and tele-interviewing, medical underwriting – and more.