0 Getting started with MARS: video tutorials - MorganAsh
MorganAsh

Getting started with MARS: video tutorials

We guide you through working with MARS, from the introductory basics to administrator configuration settings.

The principles of MARS

The video outlines the important principles which underpin the MorganAsh Resilience System, MARS. Understanding these will help users get the most from MARS.

Adding new customers

This video shows how new customers are added to MARS and the options available to users when doing so.

Managing and monitoring vulnerability

This video shows how MARS can be used to manage and monitor consumer vulnerability. It provides a step-by-step account of working with the tool.

Creating and amending treatments

This video outlines one of the most powerful aspects of MARS: treatments. Treatments allow you to create ‘next steps’, based on comprehensive rules, which are automatically triggered when specific conditions are met.

MARS configuration

This video shows how MARS can be configured to suit each organisation’s specific requirements, including hidden settings which are managed on a client's behalf by MorganAsh.

MARS overview and demonstration

This video takes a detailed look at working with MARS. It details the need for measuring vulnerability data, how to make consistent assessments, how to use MARS and more.

Additional help

Need further help with MARS? If you can't find what you need please contact us.

Our clients say:

“To meet vulnerability and Consumer Duty requirements, firms need to understand the characteristics of their customers – and be able to manage and report the conduct-risk. A move to more structured assessments, which can provide consistent and objective data, will provide management information that firms can utilise. The resilience rating within the MARS tool would appear to be a positive first step.”

Robert Sinclair, Chief Executive, Association of Mortgage Intermediaries