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MorganAsh partners with FWD Research to support firms in meeting Consumer Duty vulnerability requirements
| MorganAsh press release
MorganAsh, a specialist in vulnerable consumer management to the financial services and utilities sectors, has partnered with FWD Research to further assist firms in meeting the vulnerability requirements of Consumer Duty.
MorganAsh publishes vulnerability checklist to help firms meet Consumer Duty requirements
| MorganAsh press release
MorganAsh, a support services provider to financial services and the utilities sector, has published a 10-point checklist to help firms in meeting the vulnerability requirements of Consumer Duty.
Without smart technology, significant consumer vulnerabilities go unnoticed, says MorganAsh
| MorganAsh in the media
Originally published in IFA Magazine
As with all types of consulting business, financial advisers – not incorrectly – believe that they know their customers. After all, they may have worked with a client for years, watched their families grow up and have their own families. But, according to consumer vulnerability specialists MorganAsh, like vulnerabilities themselves, ‘knowing someone’ isn’t binary.
Johnny Timpson joins MorganAsh as chairman
| MorganAsh in the media
Originally published in Financial Reporter
He succeeds Jim Randal, who stepped down after chairing MorganAsh since its inception in 2004.
Signposting vulnerable consumers is not enough to avoid potential harm, warns MorganAsh
| MorganAsh press release
Signposting a vulnerable client to a different organisation for help is not enough to avoid potential harm and to meet Consumer Duty requirements, a vulnerability expert has warned.
Technology is critical to ensure Consumer Duty isn’t ‘once and done’
| MorganAsh in the media
Originally published in Financial Reporter
Firms hoping that the FCA would not enforce Consumer Duty will certainly be disappointed, especially following ‘Dear CEO’ letters, reports and supervisory action to address clear shortcomings. Rather than kicking the can down the road, the regulator is knocking on the door of firms that are either complacent or simply ill-equipped to deliver the change it wants to see.
MorganAsh data reveals large variation in consumer vulnerability across key sectors
| MorganAsh in the media
Originally published in BestAdvice
Firms using vulnerability assessments for Consumer Duty compliance are identifying a large variation in vulnerability across the industry’s key sectors, the latest data from the MorganAsh Resilience System (MARS) has revealed.
MARS users identify similar number of vulnerable people as FCA, MorganAsh data reveals
| MorganAsh in the media
Originally published in IFA Magazine
Firms using vulnerability assessments for their Consumer Duty compliance are identifying a similar proportion of vulnerable clients as the FCA’s own findings, new data from the MorganAsh Resilience System (MARS) can reveal.
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