This webinar is for those who wish to understand Consumer Duty reporting requirements for vulnerable customers, as well as best practice in reporting for management information and product design.

In recent reviews, the FCA made it clear that many firms’ board reports fell well short of what was required—often being light on facts and heavy on anecdotes.

The reality is that many firms simply did not have the data needed to evidence good, equitable outcomes or to demonstrate effective support for vulnerable cohorts. Without robust data, reporting will always lack substance and will remain an expensive and time-consuming exercise. Firms with strong data, by contrast, can produce robust reports with just a few clicks of a mouse.

• What are the FCA’s reporting requirements?

• Why is there a need to report on progress?

• What data is required for effective management reporting, and what is the purpose of these reports?

• What reporting is required to provide evidence that feeds into product design?

• What does and does not stand up in compliance reports?

• What data is needed to support good, robust reporting?

• How can you benchmark your firm against others in your sector, or against financial services as a whole?

• What else can you do with management information, such as identifying and resolving issues?

• How does your target audience influence your reporting?

• Using reporting to prioritise work to improve consumer outcomes

• We briefly touch on privacy and GDPR—the central topic of our next webinar

Next webinar

In our next webinar, scheduled for 23 July, we unpack the weighty topic of UK GDPR. Firms often cite GDPR as a reason for not gathering information about customers’ vulnerabilities– but is it really such an issue, and what is the best way to do this while remaining firmly within the law?