Overcoming the challenges of managing vulnerable customers for insurance firms
This webinar is for insurance and financial planning firms.
We were honoured to be joined by Vanessa Riboloni, Head of Research and Insight at the CII, and the driving force behind a new initiative to help insurance and financial planning firms to translate Consumer Duty’s principle-based regulations into practical actions and a concrete strategy.
The Chartered Insurance Institute (CII) has been busy working with industry experts and customer vulnerability specialists to put together what is likely to be the most useful and powerful support tool since the TEXAS drill.
Focused entirely on how insurance and financial planning firms can best identify and support vulnerable customers, this new guide translates the Duty’s principles into meaningful actions. It compares approaches, outlines pitfalls and showcases best practice already working in some firms.
This webinar took a detailed first look at this comprehensive new guidance, and provides the opportunity to talk directly to some of the authors. The webinar looked at the challenges faced by insurance firms, such as the layer of separation in an intermediated relationship, resulting limited interaction with end customers. It looked at what the FCA has learned since the launch of Consumer Duty and what the CII has found in terms of firms’ implementation and feedback on challenges.
It also set out meaningful solutions to those changes – solutions which are now proven within financial services firms.
Download slides from this webinar (PDF 652 KB)
The webinar is a must-watch for those in the sector, join us as we provide an early view of this essential guidance.
