MorganAsh’s chair, Johnny Timpson, is the keynote speaker at the COVER Protection & Health Summit 2025.
Johnny’s keynote will look at how the utilities industry led the way with customer vulnerability, via the PSR – and how the industry needs to take the next step forward and lead again, using more sophisticated ways to identify and manage vulnerable customers.
The Utility Week Consumer Debt & Vulnerability Conference is designed to help the industry navigate these fast-changing times. It will bring together utilities and their partners to share insights, tackle emerging vulnerability trends, and explore how consumer engagement and data can be harnessed to better support those most in need. Through collaboration, innovation, and new ways of working, the conference will highlight how the sector can serve and protect vulnerable customers while building a stronger, more resilient future.
A recent Uswitch survey has shown that consumer energy and water debt has climbed to a record £3.1 billion in 2024—the highest level since records began. This growing debt, alongside rising vulnerability, is creating fresh challenges for energy and water suppliers as they work to protect at-risk customers while balancing affordability, sustainability, and financial resilience.
Despite the hurdles, there are huge opportunities to create a more inclusive, efficient, and supportive energy and water system. That’s why this year’s focus is firmly on solutions—from embracing innovation and ensuring compliance to improving efficiency and keeping the customer at the centre of every decision.
Johnny Timpson
Johnny is a highly regarded industry expert with more than forty years’ experience within the insurance and protection sectors. He holds numerous positions, including as Financial Inclusion Commissioner and as a member of the FCA’s Financial Services Consumer Panel. He is also a member of GAIN, the Group for Autism, Insurance, Investment and Neurodiversity, BIBA Access to Insurance Committee and the Building Resilient Households Group. In addition, he is a founding member of the Financial Resilience Taskforce, an Age Irrelevance Ambassador and a Grief Chat Ambassador.