As with all types of consulting business, financial advisers – not incorrectly – believe that they know their customers. After all, they may have worked with a client for years, watched their families grow up and have their own families. But, according to consumer vulnerability specialists MorganAsh, like vulnerabilities themselves, ‘knowing someone’ isn’t binary.

He succeeds Jim Randal, who stepped down after chairing MorganAsh since its inception in 2004.

Signposting a vulnerable client to a different organisation for help is not enough to avoid potential harm and to meet Consumer Duty requirements, a vulnerability expert has warned.

Firms using vulnerability assessments for Consumer Duty compliance are identifying a large variation in vulnerability across the industry’s key sectors, the latest data from the MorganAsh Resilience System (MARS) has revealed.

Firms using vulnerability assessments for their Consumer Duty compliance are identifying a similar proportion of vulnerable clients as the FCA’s own findings, new data from the MorganAsh Resilience System (MARS) can reveal.

A mortgage and protection brokerage in Liverpool has mandated the completion of vulnerability assessments for all customers, as the FCA warns financial services of “weak identification” of vulnerable clients.

Wealth management firm James Sharp has implemented the MorganAsh Resilience System, to assess, measure and report on their customers’ vulnerability, in line with the Consumer Duty requirements.

MorganAsh has added a new triage service to its MARS vulnerability software, to help financial advisers identify when to obtain an annuity quotation for a client.

MorganAsh has added a new triage service to its MARS vulnerability software, to help mortgage advisers to identify and assess the protection needs of their clients.

MorganAsh and Investor in Customers have partnered to provide firms with reports to meet the needs of Consumer Duty.

Vulnerability specialist MorganAsh has added a new nurse support service to the MorganAsh Resilience System (MARS), to assist advisers in providing help to highly vulnerable clients.

MorganAsh has embedded the Inbest benefits calculator directly within the MorganAsh Resilience System (MARS), to ease and simplify the process of checking whether any benefits are available to a consumer.

The capability of consumers to engage has been identified as the largest area of vulnerability, according to the latest results from the MorganAsh Resilience System (MARS).

Consumers are more open to answering personal questions about their health and lifestyle than is generally believed, new data from the MorganAsh Resilience System (MARS) can reveal.

Training frontline staff and advisers to identify and manage vulnerabilities is not enough to meet the upcoming Consumer Duty regulations, a leading vulnerability expert has warned.

With just a few months to go until Consumer Duty comes into force, MorganAsh has announced a raft of new upgrades to its vulnerability tool for advisers.

A recent report by Swiss Re ‘Life Cover Payouts – under the microscope’ revealed some challenges for new and existing life policies. An increased understanding of customers’ vulnerability required under Consumer Duty regulations could help to resolve these potential harms.

Key Later Life Finance, the UK’s largest equity release advice firm, has seen positive results from its vulnerability assessments, with the help of MARS from MorganAsh.

In the UK, Foresters Financial, the mutual financial services organisation, has achieved an outstanding claim pay-out rate of 99.99 per-cent for critical illness and income protection, with the help of wellness specialist MorganAsh.

MorganAsh, the leading support services provider, and Moneyhub, the market leading Open Finance, Open Data, and payments platform, are working together to strengthen the ability of firms to understand, monitor and deliver good outcomes for vulnerable customers, in-line with the requirements of Consumer Duty.