MorganAsh

Consumer vulnerability webinar: sharing vulnerability data – the pros and cons

A Consumer Duty webinar (1:01)

If vulnerable consumers must go through an assessment for every engagement with each services provider then it’s going to be pretty tiresome for them. It will make their lives worse, not better – in itself, a poor outcome. The recognised ideal is ‘tell us once’ – and this can only work where we can share vulnerability data.

Some sectors already share vulnerability data, or are actively working towards it – is this something that others should do? What are the GDPR issues? How will consumers feel about it? How technically complex is this?

The webinar was hosted by Andrew Gething, from MorganAsh, a specialist in consumer vulnerability. He was talking to Dr Christopher Fitch, vulnerability lead at the Money Advice Trust; consumer vulnerability champion and chair of MorganAsh Johnny Timpson OBE; and Vaughan Jenkins, managing director of partnerships at Moneyhub.

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