Consumer Duty webinars
Our regular Consumer Duty webinars and round-table discussions, featuring specialists in Consumer Duty and customer vulnerability – aimed primarily at the financial services sector.
The upside of vulnerability – matching services to consumer needs
A Consumer Duty webinar (58:15)
This webinar explores signposting, and how it can be better used; how services are embedded in products and how we can better match these to consumers’ needs; how far do we need to go to reduce potential harms. The expert team consists of Johnny Timpson OBE, FRSA, Financial Services Consumer Panel member and Financial Inclusion Commissioner; Paul Roberts, owner and director of MyProtectionExpert and Andrew Gething, founder and managing director of MorganAsh.
Evidencing management information for Consumer Duty
A Consumer Duty webinar (1:00:05)
Roundtable discussion on 'Evidencing Management Information for Consumer Duty' with our expert speakers, James Edmonds Customer Experience Director at Investor in Customers Mike Perry Previous CEO of PG Mutual, Tony Crane Consumer Duty Expert & Keynote Speaker, Andrew Gething Founder and Managing Director at MorganAsh. This session will focus on vulnerability and consumer outcomes, understanding and support rather than price and value.
Using data for monitoring to meet Consumer Duty
A Consumer Duty webinar (53:24)
Roundtable discussion on 'Using Data for Monitoring to Meet Consumer Duty,' with our expert team of Simon Ripton, Director of Propositions at Moneyhub, Ben Allott, Commercial Director at Infinian, Tony Crane, Consumer Duty Expert, and Andrew Gething, MorganAsh's founder and Managing Director.
Meeting FCA Consumer Duty regulations with MARS
A Consumer Duty webinar (01:01)
Vulnerability and now Consumer Duty regulations have increased the need for firms to understand and communicate customer characteristics. In this session, we look at the philosophy of the MorganAsh MARS tool, how individual data can be used only for managing vulnerability and monitoring consumers throughout the product lifecycle, and many Consumer Duty requirements.
How vulnerability and Consumer Duty overlap
A Consumer Duty webinar (56:50)
A Consumer Duty webinar and round-table discussion, with Tony Crane, Jonathan Warren and Andrew Gething – looking at how the FCA’s guidance on customer vulnerability and Consumer Duty overlap and what this means for financial services firms.
Consumer Duty, vulnerability and the later life lending market
A Consumer Duty webinar (47:32)
A round-table discussion and Consumer Duty webinar, looking at how the FCA’s Consumer Duty regulations affect the later life lending market – with Linda Blackwell, Tony Crane and Andrew Gething.
How will Consumer Duty and vulnerability affect the retirement market?
A Consumer Duty webinar (39:41)
A round-table discussion about the Consumer Duty and customer vulnerability challenges facing the retirement market, with Alan O’Neil, Tony Crane and Andrew Gething.
How to measure Vulnerability consistently
A Consumer Duty webinar (44:22)
Chris Jones, Jonathan Warren and Andrew Gething how at ways to measure consumer vulnerability consistently, to meet the FCA’s Consumer Duty guidelines.