Is asking about vulnerability too intrusive?
In this episode, we discuss data and intrusion. Where can we obtain vulnerability data? Are we allowed to ask the consumer, and if so, are we allowed to ask intrusive questions? What has been the experience thus far, do consumers engage, and how do they feel about privacy and GDPR?
Latest white paper
Understanding the implications of vulnerability within Consumer Duty
Our latest Consumer Duty white paper
This paper examines the FCA Handbook Rules on Consumer Duty Regulations, specifically Principle 12. We extracted some key rules in order to explain the practical implications.
Latest podcast
How will Consumer Duty be enforced?
Our latest Consumer Duty podcast
Regulations mean nothing without enforcement – and Consumer Duty is no different. Andrew and Tony discuss how Consumer Duty’s interesting use of ‘self-policing’ makes everyone in the supply chain accountable to everyone else – and can help create a ripple of cultural change throughout the financial services industry.
Latest webinar
How will Consumer Duty’s rules work in the real world?
Our latest Consumer Duty webinar
The FCA’s principle-based rules on Consumer Duty are one thing, but how are these likely to be applied in real life? Just how will these principles be followed in practice? This webinar tackles this head on. The panel takes specific Consumer Duty rules and explores how advisers and firms might apply these in real situations – providing a valuable insight into not only how these rules will be accommodated but also how the rest of Consumer Duty might be best applied.