News from MorganAsh
Press releases from MorganAsh and coverage in the media about us, our products and services.
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Signposting vulnerable consumers is not enough to avoid potential harm, warns MorganAsh
| MorganAsh press release
Signposting a vulnerable client to a different organisation for help is not enough to avoid potential harm and to meet Consumer Duty requirements, a vulnerability expert has warned.
Technology is critical to ensure Consumer Duty isn’t ‘once and done’
| MorganAsh in the media
Originally published in Financial Reporter
Firms hoping that the FCA would not enforce Consumer Duty will certainly be disappointed, especially following ‘Dear CEO’ letters, reports and supervisory action to address clear shortcomings. Rather than kicking the can down the road, the regulator is knocking on the door of firms that are either complacent or simply ill-equipped to deliver the change it wants to see.
MorganAsh data reveals large variation in consumer vulnerability across key sectors
| MorganAsh in the media
Originally published in BestAdvice
Firms using vulnerability assessments for Consumer Duty compliance are identifying a large variation in vulnerability across the industry’s key sectors, the latest data from the MorganAsh Resilience System (MARS) has revealed.
MARS users identify similar number of vulnerable people as FCA, MorganAsh data reveals
| MorganAsh in the media
Originally published in IFA Magazine
Firms using vulnerability assessments for their Consumer Duty compliance are identifying a similar proportion of vulnerable clients as the FCA’s own findings, new data from the MorganAsh Resilience System (MARS) can reveal.
When to be proactive or reactive when undertaking vulnerability assessments
| MorganAsh in the media
Originally published in The Intermediary
Financial services firms implementing Consumer Duty have differing views on whether to assess vulnerability proactively or reactively.
Broker mandates vulnerability checks as FCA warns of weak identification
| MorganAsh in the media
Originally published in The Intermediary
A mortgage and protection brokerage in Liverpool has mandated the completion of vulnerability assessments for all customers, as the FCA warns financial services of “weak identification” of vulnerable clients.
Are banks and lenders going far enough on vulnerability?
| MorganAsh press release
With the arrival of Consumer Duty – which came into force back in July – all areas of financial services are considering how to best identify and look after vulnerable clients.
I’m a training evangelist, but it’s not a silver bullet for Consumer Duty
| MorganAsh in the media
Originally published in Financial Reporter
When it comes to applying training as the sole solution to assessing customers’ vulnerability for Consumer Duty, I’m really forced to say, “Woah there!”
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