MorganAsh
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Tele-claims and claims reviews

Tele-claims and claims reviews

The need

The traditional paper-based approach to handling insurance claims can be time-consuming and cumbersome – expensive to administrate and both challenging and draining for the claimant. The process can stop and start many times while information is gathered, so cases can drag on.

The service

MorganAsh’s trained nurses talk to claimants to obtain information about the condition and surrounding circumstances – including checks for non-disclosure and the financial status of those who are self-employed. Our nurses provide professional empathy to build trust and honesty, resulting in more in-depth answers and reduced fraud. This independent, non-contentious approach reduces conflict, cutting down on complaints – while having initial interviews undertaken by a nurse reduces the need for further sources of medical information. The whole approach reduces costs, improves information and delivers a substantially better customer journey.

Features

  • Structured interviews by qualified nurses.
  • Better information obtained through empathic expertise and understanding.
  • Flexible, scalable service from a company which has handled over one million cases.
  • Available across the UK, Ireland and in Germany.
  • Claims reviews provide ongoing assessment and management of the person and the case until resolved.

Benefits

  • Significantly improved process for the claimant.
  • Empathy at the time of need.
  • Replaces cumbersome claims forms/processes.
  • Speeds up the claims process significantly.
  • Reduces the cost of obtaining medical evidence.
  • Reduces negative publicity and minimises complaints to the Financial Ombudsman Service

Related services


Contact us

If you are interested in any of MorganAsh’s services, please get in touch. We’ll be happy to help.


Our clients say:

We are delighted to see the launch of the new MorganAsh MARS service, which provides a simple, objective and consistent way of better understanding an individual’s vulnerability via a ‘resilience rating’. At Key, we are committed to helping customers achieve the best possible outcomes and, as part of this, we are exploring opportunities to work more closely with MorganAsh in this arena.

Will Hale, CEO of Key – the UK’s largest equity release advice firm