Jack’s story

Injuries are bad enough – but doubly annoying when they don’t heal as expected. Not only does the pain and discomfort last longer, so does time off work.

This is what happened to Jack, a support worker whose job required manual handling. After surgery, his fractured elbow stubbornly refused to heal.

Jack felt alone and frustrated – but, over four months’ sessions, MorganAsh provided the empathy and support that mainstream healthcare could not.

MorganAsh’s nurse listened to Jack and advised extra treatments and additional pain relief to both help him improve faster and to cope.

The nurse also helped Jack plan a safe return-to-work strategy with initial reduced hours, to help shorten his time off. His return to full-time work was supported by an ergonomic assessment.

Jack says that MorganAsh helped him enormously, not just emotionally but also by facilitating treatments which resulted in a stronger recovery and safer return to work.

Our clients say:

“I would comment that I am extremely pleased with the handling of this application from submission to the confirmation of acceptance within a time span of ten days. It clearly demonstrated the efficiency of the telephone interview process which in this case took place within a few days of receipt of the application. I feel that particularly where the applicant is female it is more satisfactory for the client to discuss health and medical background issues as the client feels more comfortable talking to a ‘neutral’ person. Additionally, it takes the responsibility off the intermediary in the knowledge that any non-disclosure does not rest with him/her. I did ask my client in this particular case how she felt about the tele-interview and received a very positive response confirming her entire satisfaction with the process. Thanks, and ‘well done’.”

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