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Help with navigating care, for LV= members and customers

Finding care for those in later life can be daunting – especially when faced with so many choices and unfamiliar terminology. But you don’t have to deal with this alone. With Care Navigator, you can get the specialist help needed to make the right decision – along with a free initial call, a free guide and an exclusive 10% discount.

I searched online for a suitable care home but found so much conflicting information it made the process confusing and stressful. Knowing that I could receive help and support from a nurse made me feel more confident in the decision I was making.”

– Care Navigator customer

Care Navigator provides much-needed specialist support and guidance for those wanting to put care in place – either for themselves or for loved ones. This can be when you’re planning ahead, or when circumstances unexpectedly change. 

Help at one of the most challenging times

It’s both physically and emotionally demanding when people need to find long-term care for themselves, or for their loved ones. You don’t have to face this alone; Care Navigator shares the burden, making things easier, allowing you to focus on yourself and your family – while we support you with specialist help and guidance that only years of healthcare experience can provide.

Experienced, senior nurses ready to help

Care Navigator is provided by a team of experienced nurses – people who not only understand the requirements of people who need senior care, but who also are professionally used to listening, caring and providing empathy. They work to understand a person’s specific physical, emotional and mental needs – before matching those needs to the most suitable care available – whether that’s provided in the person’s own home, or in a care home.

Balanced, impartial guidance

Our only concern is helping you to find the right care. We’re not paid commission nor receive any financial incentive from care providers. It’s guidance you can trust.

Care Navigator

LV= members and customers are eligible for our free enquiry line and a copy of our free care home guide; please just give us a call and we will outline your options.

What does it cost?

We have several Care Navigator options available, each tailored to different circumstances. Either click on the ‘fees’ tab above or call us on 0330 159 8174 for a no-pressure conversation, free of charge. We can chat through your specific needs to help you make the right choice. We can also send you a copy of our free care home guide.

10% discount for LV= members and customers

Remember, LV= members and customers can receive a 10% discount off our standard prices.

Care Navigator

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LV= Care Navigator

LV= customers are eligible for a free initial call and a free copy of our care home guide.

We support and help those who:

  • are looking to facilitate independent living for as long as possible, via care support at home.
  • need to locate a care home quickly for themselves or for a loved one.
  • feel overwhelmed when choosing between a residential care home or the right kind of care at home
  • are struggling to support a loved one in need of elderly care – and feel lost.

We provide:

  • someone to understand each person’s needs and find the right care for them
  • navigation through the red tape and complexity of the NHS and social services.
  • unbiased help and guidance.
  • unhurried and detailed, clear explanations of available options.

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Our customers say

“As part of our continued efforts to support customers in achieving financial resilience, it’s important we have the right tools and providers. MorganAsh has proven to be an integral partner for more than a decade – and a key component in this achievement.”

Nici Audhlam-Gardiner, CEO, Foresters Financial UK

Our three-tier service allows customers to find a service that’s right for them and their budget – starting at ‘silver’ with care assessment and recommendation – and increasing through ‘gold’ to ‘platinum’ as more services are added. LV= members and customers are eligible for our free enquiry line and a copy of our free care home guide; please just give us a call on 0330 159 8174 and we will outline your options.

Silver

  • Detailed assessment
  • Recommend a care solution
  • Provide a care assessment report
Standard fees
Individual £200
Couple £300
LV= fees
Individual £180
Couple £270

Gold

  • Detailed assessment
  • Recommend a care solution
  • Provide a care assessment report
  • Liaise with family members
  • Liaise with medical professionals
  • Liaise with local authority
  • Ongoing service for up to 6 weeks
Standard fees
Individual £550
Couple £880
LV= fees
Individual £495
Couple £792

Platinum

  • Detailed assessment
  • Recommend a care solution
  • Provide a care assessment report
  • Liaise with family members
  • Liaise with medical professionals
  • Liaise with local authority
  • Assist with discharge planning
  • Arrange interim care
  • Research appropriate care providers
  • Provide a care home report
  • Provide a care at home report
  • Ongoing service for up to 3 months
Standard fees
Individual £850
Couple £1445
LV= fees
Individual £765
Couple £1300

Visits for assessments of individuals or care homes are available and are charged individually. Fees must be paid up front and are inclusive of VAT. Clients can start with the initial service and then upgrade if and when they need to. Terms and conditions (PDF 95KB)

To accommodate all the varying services we provide, we have several levels of charging, which start with just the care assessment and recommendation and increase with each stage added. LV= members and customers are eligible for a free enquiry line and copy of our free care home guide – just give us a call on 0330 159 8174 and we will outline your options.

You might find that you need more help than we offer in the three packaged services below and that’s why we also have a range of additional services available. For instance, you might find you need a home visit – and this can be arranged for you and paid for separately. It’s important to get what’s right for your needs and that’s why our nurses will let you know if an additional service could be helpful.  

Care Navigator services

Because everyone’s needs are different, Care Navigator is a three-tiered service, with optional services at each level.  

Building an understanding

We first like to build a complete understanding of the person’s present situation, because finding and recommending the best outcome depends on the exact needs of the individual. 

We assess the person’s current health, living arrangements, aspirations and wishes. Only once we have a good understanding of the situation can we make recommendations on the best ways forward.

Liaising with medical and support professionals

Sometimes it helps for us to have discussions with medical professionals to establish the best solution – be this care at home or in a care home. Planning care is an emotionally draining time for everyone, and we usually engage with different family members to discuss the available options – and to facilitate the appropriate solution. If interim care is required, we can arrange this too.

Usually, we work with family and/or friends or care workers, but sometimes we will need to visit the person requiring care to undertake a medical assessment of their needs. In some cases, a care-needs assessment will assist with funding discussions with social services.

If the elderly person is in hospital, then we can assist with discharge planning and help to arrange a smooth transition to the selected care provider.

Preparing a detailed report

We provide a comprehensive care assessment report. This can be a valuable touchstone when locating the most appropriate care solution. Where clients wish to find and assess their own care providers, our care assessment report provides an excellent, detailed specification of services required, which can be shared with prospective providers. 

Searching for care

Once a care assessment report is completed, the search for the right care can begin. We look for suitable providers within defined locations to determine the best care. Typically, we try to recommend at least three suitable solutions, but this does depend greatly on availability.   

Making recommendations

We recommend that the family visits the preferred homes, or suppliers of home services, to make the final decision. If required, we can undertake a care home audit. This is performed by a professional nurse who has extensive knowledge of care homes and the challenges of finding the right care.

To provide the most flexible service, we have a three-tiered offering – this starts with just the care assessment and recommendation and increases as more services are added.

Which service is right for you? Every situation is different and it’s important that you get the service that best fits your needs. Here are a few of the questions we’ve been asked by customers, along with the answers and the service that might best fit. If you want to know more about our additional services give us a call on 0330 159 8174.

I need help – but I don’t know what to do or where to start

Please give us a call so that we can outline the services. You can start on just the assessment service and then decide if you need more help.

  • Service level
    • Silver
My mother or father has dementia and we are struggling to cope

While there are many options for managing those with dementia, it is important to assess its level and characteristics – because different services and homes provide care solutions suited to those with different needs. A good place to start is with our care assessment and recommendation – and from there you can decide to continue, if needed. Arriving at the right decision for those with dementia can be difficult – and so we recommend at least the gold level service, with the potential for a visit if an assessment is required.

  • Service level
    • Gold
  • Additional service
    • Assessment visit
Planning aheadIt is never too early to plan for care. Investing time to understand the available options provides great peace of mind.

Commission the care-needs assessment package and obtain the care assessment and recommendation report. When the time comes, having detailed information to hand reduces time and stress – and enables the right solution to be found faster.

  • Probable service level
    • Silver
Remote familyYou live remotely from parents or an elderly family member, making it difficult and costly to find care facilities.

Let us handle the whole process, including a care assessment report, finding the care solution – and preparing both a care home report and care home audit. We will keep you fully informed – letting you make all the decisions, while we do all the legwork.

  • Service level
    • Platinum
  • Additional service
    • Care home audit
Immediate need – a parent is in hospital and needs to go into careWe can be caught unaware when our parents suddenly take a turn for the worse.

Don’t panic. Give us a call and we will help. We can liaise with the hospital and find interim care if required.

  • Service level
    • Platinum
Just a little helpYou may have a good feel for the challenges and some idea of which care home or care supplier to use – but want to discuss your options with a specialist, to confirm that what you are doing is the right move.

Understanding and finding care is not straightforward – and it is all too easy to end up with a solution which is far from ideal. We will review the current situation and provide our guidance on your proposed solution. If nothing else, sharing the emotional burden will give you confidence in your approach and provide considerable peace of mind.

  • Service level
    • Silver
Can we get support at home or do we need a care home?While this is a choice faced by many, it doesn’t make the decision any easier.

We will guide you through the available options, including discussing the person’s needs with both doctors and family members and make recommendations. We would recommend a gold service level if we need to consult with family and medical professionals and platinum if we need to consult with local authorities. A home visit may also be of great benefit.

  • Service level
    • Gold
    • Platinum
  • Additional service
    • Home visit
Planning care for yourselfI want to put in place appropriate provision so that when I need care, I know that I will be looked after.

Putting in place a plan for the future can not only give you peace of mind, it also ensures that your wishes will be met if your health starts to deteriorate. We will gather all of the relevant information and record your personal needs. The report can then be logged with appropriate personnel to ensure your wishes are respected. From wishing to stay in your own home, to provision for pets, we will record all your wishes.

  • Service level
    • Silver
I am not managing, I am on my own and I need some help.

Just give us a call and we will assess your situation and get you some help.

  • Probable service level
    • Platinum

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LV= Care Navigator

LV= customers are eligible for a free initial call and a free copy of our care home guide.

MorganAsh

7 Whitworth Court
Manor Park
Runcorn
Cheshire
WA7 1WA
United Kingdom

How to find us