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Tele-Claims

Developed With SCOR Global Life

MorganAsh and SCOR Global Life UK strongly believe that valid claims are not paid quickly enough and potentially dubious claims lack a key area of input: the claimant's view.

SCOR and MorganAsh have developed an industry-leading Tele-claims service which improves the claims process for both claimants and insurers. At the start of the claims process an experienced nurse undertakes a high quality interview to triage the claim. This ensures that genuine claims are paid quickly, claimants are handled sympathetically and evidence is targeted appropriately.

The service can be easily customised to individual customer needs.

SCOR are confident in the positive benefits of this service. It is an integral part of the reinsurance proposition and for income protection will provide up to 10% reductions in reinsurance rates for ceding insurers, and ultimately reduced rates for their customers.

The process:-

Ø     Reduces the need for cumbersome claims forms, and the arduous and inefficient process of sending letters back and forth to applicants, hence reducing costs.

Ø     Is independent of the GP.

Ø     Quickly removes the stress to the claimant of the whole process improving customer satisfaction and retention.

Ø     Helps to set appropriate expectations.



Tele-claims Brochure
 
 
 
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