MorganAsh in the news
2010
FT Adviser
January 5, 2010Cirencester Friendly offers tele-interviewing service
Cirencester Friendly has launched a tele-interviewing service for its flagship income protection product Income Assured Plus. The tele-interviewing service has been launched in partnership with MorganAsh, a tele-interviewing provider in Europe, for Income Assured Plus, which offers cover from the first day of illness or accidental injury, a career break option, terminal illness protection, and a profit participation option.
Money Marketing
January 5, 2010Cirencester Friendly offers tele-interviewing service
Cirencester Friendly has launched a tele-interviewing service in a bid to speed up the application process and reduce the risk of non-disclosure.
Health Insurance & Protection
January 5, 2010Cirencester friendly launches tele-interviewing
Income protection provider Cirencester friendly has launched a tele-interviewing service to improve the application process of its flagship product 'Income Assured Plus'. The new service will be provided by MorganAsh, which conducts interviews for a number of insurers including Aviva, Bupa and Friends Provident.
Healthcare News
January, 2010Cirencester adds tele-interviewing service
Cirencester Friendly has launched a tele-interviewing service for its income protection policy Income Assured Plus.
2009
ifa Online
November 6, 2009Protection: Learning from Paxman and Parky
MorganAsh managing director Andrew Gething says real-life answers he has received to the question 'Have you ever had cancer?' are testament to the current problems of Q&A in protection...
Money Marketing
November 3, 2009Segmentation of the fittest
The concept of preferred lives seems to send shivers down peoples’ spines and have them running for cover, and yet it seems that there is a general acceptance they are already here.
Runcorn and Widnes Weekly News
October 29, 2009MorganAsh at Manor Park, Runcorn, scoops outstanding achievement award
RUNCORN-BASED firm MorganAsh has scooped an “outstanding achievement” gong at a national award ceremony. The firm - based at Manor Park - won the title at the Cover Excellence Awards for its work in the life assurance industry.
icCheshireOnline
October 29, 2009MorganAsh at Manor Park, Runcorn, scoops outstanding achievement award
RUNCORN-BASED firm MorganAsh has scooped an “outstanding achievement” gong at a national award ceremony.
Professional Adviser
October 15, 2009Gething bags 'Outstanding Achievement' gong at Cover awards
Andrew Gething's contribution to protection underwriting has been recognised with an outstanding achievement award at the 2009 Cover Excellence Awards.
Health Insurance & Protection
September 8, 2009Friends Prov modifies group IP proposition
Friends Provident has announced changes to its group income protection (IP) proposition which it claims will make it simpler, quicker and easier for employers to set up a policy and get their members covered.
ifa online
September 8, 2009Friends Prov boosts group IP offering
A quicker underwriting process and increased free cover limits are two of a number of upgrades Friends Provident has made to its group income protection (GIP) offering.
FT Adviser
September 8, 2009Friends Provident offers OneTouch on group income protection
Friends Provident has reviewed the pricing of its group income protection product, increased the standard maximum benefits available and changed the medical underwriting process.
ifa online
July 23, 2009Leading protection IFA ditches online applications
An influential protection IFA says he is willing to take a commission hit by using only those insurers offering ‘Big T’ tele-underwriting.
Health Insurance & Protection
June 17, 2009MorganAsh launches online booking for tele-interviews
An online booking system will enable advisers and their clients to book their tele-interview appointments immediately, MorganAsh has announced. The tele-interview provider, which works with several major insurers including Aegon, Bupa, Friends Provident, Canada Life and Aviva, has developed an online calendar divided into 30 minute slots.
Money Marketing
June 9, 2009The underwritten path to the future
Last week Money Marketing revealed that protection underwriters predict lifestyle factors will increasingly be taken into account in protection policies for younger people. It seems, however, that the underwriting industry as a whole is fast moving away from traditional GPRs and medical examinations and looking for alternative underwriting options.
Money Marketing
April 24, 2009Zurich makes group risk debut
Zurich Corporate Risk has made its debut in the group risk market and aims to be a top five player in the group risk market by 2012.
Money Marketing
April 24, 2009Pioneer launches new short-term IP product
Pioneer has launched a short-term income protection product aimed specifically at offering cover for essential payments. Bills and Things offers policyholders cover in £100 increments from £500 to £1,000 a month, allowing the customer to choose how much cover they receive over a one or two year period.
Financial Adviser
April 24, 2009Pioneer launches income protection product
Pioneer has launched a new long-term income protection product that provides cover for a one or two year period. The product, called 'Bills & Things', aims to compete with the PPI and ASU markets.
Financial Adviser
April 17, 2009Lincoln moves to tele-interviewing only applications
Lincoln Financial Group has withdrawn the use of its traditional application forms for its protection product and is moving to a telephone interviewing only application service.
Money Marketing
April 16, 2009Lincoln rolls-out telephone interviewing service
Lincoln has rolled out its telephone interviewing service for its flexible menu-based protection product Financial Foundations, replacing its existing application form.
ifa online
April 9, 2009Income Protection Solutions goes automated
Norwich Union Healthcare has transformed its flexible Income Protection Solutions product by introducing electronic application and teleinterviewing - significantly improving the customer experience both at application and claims stage.
Money Marketing
April 6, 2009NU Healthcare enhances application process
Norwich Union Healthcare has introduced an electronic application and teleinterviewing process to its income protection solutions product. The electronic application allows advisers to capture and submit the financial and occupational details for all new customers, while a team of interviewers, including nurses, carry out a medical interview capturing medical and lifestyle details.
Financial Adviser
April 6, 2009NU Healthcare revamps income protection products
Norwich Union Healthcare has introduced electronic application and tele-interviewing to its income protection solutions product, to "improve" the customer experience both at application and claims stage.
Money Marketing
March 19, 2009Tele scopes
What problems have you or your clients encountered when providers use tele-interviewing/tele-underwriting? Would you find it useful if tele-interviewing/tele-underwriting was standardised by all providers?
ifa online
March 1, 2009Online 'sign-off' launched
MorganAsh has introduced an e-signature process for the online approval of tele-interview reports after the interview. The service aims to overcome the delay waiting for 'wet signatures'.
Money Marketing
February 26, 2009Cross the t's
Tele-underwriting has been hailed as one of the successes in the protection industry in recent years, but some advisers say different levels of service from different providers can be problematic.
Money Marketing
February 19, 2009Sign of the times cuts waiting
Tele-interviewing specialist Morgan Ash is launching an e-signature service. The service means providers will no longer have to wait for applicants to return forms with a wet signature, with clients able to modify and sign off application forms online.
ifa online
February 1, 2009Crystalline clarity
As the recession bites, sales of protection products may fall and claims may increase. Ann-Marie Dec and Jill Harvey ask if talking to customers is the solution.
2008
Money Marketing
December 23, 2008The year in protection
Insurers got the year off to a good start by guaranteeing to pay out more claims for protection insurance in cases of non-disclosure. Where relevant information has not been provided non-deliberately, insurers said they would pay customers a fair sum, reflecting risk and premiums paid.
Financial Adviser
December 18, 2008The best and the worst
Early gossip in the year focused on the impending launch of Fortis to the UK market. The appetite for new products had been whetted after PruProtect had previously broken the mould with their severity-based plan with vitality.
Cover
November 1, 2008Survey shows best method
High levels of non-disclosure from adviser-interviewed insurance applications have been picked up by tele-interviewer MorganAsh's annual survey. The survey was compiled by asking for doctor reports and/or tele-interviewing across a range of adviser-interviewed policies.
Contingencies
November 2008The Post-Millennial Metamor
The venerable life insurance industry awoke one morning to find itself transformed into a financial services industry. unfortunately, no one thought to tell those who stand astride the flow of new premium assuring that the ratio of actual-to-expected mortality remains far less than one. In other words, underwriting was—and to a great extent still is—out of step with the financial services concept.
Cover
November 1, 2008Majority favours tele
Nearly six out of 10 (57.9%) polled on the COVER website said they would be happy to see clients move over to full tele-underwriting. In contrast, 42.1% said they would not be happy if the industry moved fully in this direction.
Cover
November 1, 2008Survey shows best method
Non-disclosure least prevalent in tele-interviewing. High levels of non-disclosure from adviser-interviewed insurance applications have been picked up by tele-interviewer MorganAsh's annual survey. The survey was compiled by asking for doctor reports and/or tele-interviewing across a range of adviser-interviewed policies.
ReView
October, 2008Since the last edition of our newsletter, much has happened in the world.
A credit crisis that began in the United States has now spread globally, resulting in an economic meltdown that has affected many people. While some experts feel that the bottom has been reached and the announcement of the broad interest rate cuts and the bank bail-out package will bring some confidence to the markets, only time will tell if this is the case.
privatehealth.co.uk
October, 2008Bupa Individual Protection ensures streamlined application process
Bupa Individual Protection has announced the launch of a new tele-interviewing service, following the success of a recent pilot scheme.
Insidemoneytalk
October 17, 2008Bupa Individual Protection ensures streamlined application process
Bupa Individual Protection has announced the launch of a new tele-interviewing service, following the success of a recent pilot scheme. This latest development is part of Bupa's on-going commitment to meeting the needs of its customers.
Money Marketing
October 15, 2008Bupa tele-interviewing service goes live
Bupa Individual Protection has unveiled its plans to go live with its tele-interviewing pilot.
Easier
October 15, 2008BUPA Individual Protection ensures streamlined application process
Bupa Individual Protection has announced the launch of a new tele-interviewing service, following the success of a recent pilot scheme. This latest development is part of Bupa's on-going commitment to meeting the needs of its customers.
Money Marketing
October 2, 2008The question of yes/no questions
Removing yes/no questions from insurance application forms could help reduce non-disclosure, says Financial Ombudsman Service ombudsman Melissa Collett.
Cover
October 1, 2008Future optimism
Two-thirds of advisers believe protection sales will rise over the next year as budgets tighten, according to the results of COVER magazine's web survey.
Cover
October 1, 2008Hanging on the telephone
Understanding paralanguage and how it can be used to reduce non-disclosure is key to the use of tele-interviewing as a sales tool.
Financial Adviser
September 18, 2008A return to glory
Protection no longer hits the high sales it did as recently as 2003, but despite the tough times ahead there are reasons to be optimistic.
Financial Adviser
August 28, 2008It's good to talk
Even the small up take of Telephone underwriting is already seeing disclosure levels improving and turnaround times speeding up.
Financial Adviser
August 21, 2008The great debate
As part of its campaign to boost protection Financial Adviser brought together the industry’s key players. Protection seems to be a taboo word of the industry at the moment.
Financial Adviser
August 14, 2008A week of working at the coal face
Peter Chadborn, principal for Essex-based CBK, spends his week working on ways to improve a referral relationship with a local solicitor as well as working how best the company can have a web presence. However, he still finds time for a game of squash and a trip to the gym as well as taking his son to football practice.
Financial Adviser
August 07, 2008MorganAsh to talk tele-underwriting
MorganAsh is organising a tele-interviewing and tele-underwriting seminar in September
Health Insurance & Protection
August, 2008Group income protection providers smarten up underwriting procedures to cater for senior executives
Insurers have introduced changes to their group income protection (GIP) underwriting processes that aim to make it easier and faster for senior executives to go on risk.
Health Insurance & Protection
August, 2008Nice to be niche?
Only a small percentage of individuals take out income protection each year, but that doesn’t make it any less popular among those who value the cover it provides. Edmund Tirbutt suggests that while the product might never be a blockbuster in terms of sales, good times might yet lie ahead.
Health Insurance & Protection
August, 2008The value of a doctor’s report
Is teleunderwriting the way forward? I must confess that rather like the cost of a litre of diesel fuel, I shut my eyes and try not to think of the cost of a GP report. Years ago when I lectured on underwriting, I used to extol the virtues of what was then called an MAR, particularly in relation to underwriting disability insurance.
FT Adviser
July 30, 2008Mind your t's and q's
Understanding the different types of tele-underwriting offered by insurers might make an adviser's life more easy when hanging on the telephone, says Dominic Welling.
Health Insurance & Protection
July, 2008Crossed wires?
An increasing number of insurers are adopting teleunderwriting in an attempt to minimise non-disclosure and make the application process more efficient. But are the different models just causing confusion? Emily Perryman reports
FT Adviser
July 17, 2008Tele-underwriting is finally coming of age, claims Pacific Re
Tele-underwriting, the grey protection market and the health impact of unemployment were some of the issues discussed at the Protection Review seminar at Cafe Royal in London.
FT Adviser
July 10, 2008Crunch has boosted the protection field: expert
Protection is one of the few financial services areas to benefit from the impact of the credit crunch, according to Andy Couchman, chairman of the Protection Review.
Money Marketing
July 10, 2008Protection can profit from crunch times
The protection industry is well positioned to take advantage of the credit crunch although a number of tough challenges lie ahead, according to speakers at the Protection Review. In London this week, the review's chairman Andy Couchman said the credit crunch was bad news for most of the financial services industry but he believes protection is the exception.
FT Adviser
June 25, 2008Strip Ts out of industry: Bright Grey
Bright Grey has called for a shake up of tele-underwriting definitions to provide uniformed industry standards.
FT Adviser
June 20, 2008Protection sector needs better service not more products
According to Stuart Lawson, protection marketing manager at Axa, building upon services such as tele-underwriting is more important to the market than introducing new products as it improves the image of the protection sector.
FT Adviser
June 19, 2008Bright Grey seeks clarity on tele-underwriting
Bright Grey demands stricter industry definition of information gathered over the phone.
Citywire
June 16, 2008Protection: Lines of enquiry
The range of information an underwriter may request can appear never-ending and confusing. They may ask for a report from the client’s GP, as well as asking the client to attend a medical with an independent nurse or doctor. They may also ask the client to be interviewed over the telephone by a nurse or complete a paper-based questionnaire.
Protection Review
2008Tele-Underwriting – Industry wide change
Tele-Interviewing (and Tele-Underwriting) are now firmly entrenched within the UK and Irish markets with the majority of providers using it in some form, or intending to start using it in the near future. How it is being deployed by different companies is primarily dependent on the cost/benefit being used and, for in-house solutions, the IT capability available.
Financial Adviser
May 29, 2008Aegon Scottish Equitable brings tele-interviewing across its protection range
Aegon Scottish Equitable has moved to speed up its individual protection provision through tele-interviewing.
Mortgage Adviser
May 28, 2008Becoming tele addicts
Future: Innovation is a great way to raise the profile of the market and can only attract more clients.
Financial Adviser
May 15, 2008High standards can help SME stand out, says society
Smaller companies can stand out by taking greater care of their customers, according to Martin Walker, new business and operation manager for Wesleyan Assurance Society.
Money Marketing
April 24, 2008Survey shows nurse calls cut non-disclosure
“A nurse tele-interview is up to 5.5 per cent more effective in reducing non-disclosure compared with a GP report”.
Health Insurance & Protection
April 28, 2008Shepherds Friendly Mortgage Payment Protection Plan
Cheshire-based Shepherds Friendly was set up 180 years ago and now has assets of around £60m and around 25,000 members. Despite its traditional roots, it is a pioneer of tele-underwriting, offering the prospect of faster application turnarounds. April 2008 Product Reviews.
ifa online
April 18, 2008GPRs 'under threat' after Govt pharmacy drive
“A government push to promote pharmacists for primary care instead of GPs could spell the end of the General Practitioner’s Report (GPR) in protection underwriting and claims, MorganAsh suggests.”
ifa online
April 15, 2008To Tele-Interview or not to Tele-Interview
A few weeks ago I presented at the American Society of Actuaries 4th Annual Tele-Underwriting seminar in Tampa, Florida (it rained). Now for me, a Tele-underwriting nut, this was my return to Mecca, as the whole Tele phenomena started in the USA some 15 years ago.
Money Marketing
April 3, 2008Bupa benefits from crunch
“BUPA has also decided to adopt tele-interviews full time following a pilot with a number of adviser firms using MorganAsh.”
Cover
April 1, 2008Bright sparks
“With sales of protection products continuing to struggle, the question is which brave innovator is going to lead the industry out of the shadows and into a more prosperous future?”
Money Marketing
April 1, 2008Hunting for protection heads
“MorganAsh, the protection outsourcing firm which tele-interviews applications for 23 big name providers, is set to begin tele-interviewing claims from April. The move is expected to speed up the payment of claims significantly.”
privatehealth.co.uk
March, 2008Lincoln launches tele-interviewing
Lincoln Financial Group is set to launch tele-interviewing for its flexible menu-based protection product Financial Foundations following a successful pilot. The new service launches on 17 March and is being run in partnership with MorganAsh, UK market-leaders in tele-interviewing. The new service has been extensively tested since August last year and is aimed at reducing processing turnaround times and enhancing Lincoln’s reputation for service excellence.
Money Marketing
March 27, 2008MorganAsh starts tele-interviews with protection claimants
“Protection outsourcing company MorganAsh will begin tele-interviews on claims from next month in a move which is expected to speed up the payment of claims significantly.”
Money Marketing
March 27, 2008Shepherd's departs from MPPI herd
“Shepherd's Friendly has launched a mortgage payment protection insurance product that differs from other policies in providing up to five years of cover compared with the usual 12 months” “Tele-underwriting by a qualified nurse at the time of sale will also ensure claims are dealt with quickly and efficiently, as all the required information will have been gathered already.”
Mortgage Adviser
March 19, 2008Lincoln announces a Tele success
“A tele-underwriting pilot has drastically reduced medical information requests for protection products and has cut non-disclosure rates, according to Lincoln Financial Group”
Ifa online
March 17, 2008Show Me The Love
“The cost benefit decision was based purely offering a more caring process for the consumer and not just on making the most cost effective process.”
Financial Adviser
March 13, 2008Lincoln's tele-interviewing offers 'opportunity' for clients
“Lincoln Financial group is to launch tele-interviewing for its protection product Financial Foundations on 17 March”.
Ifa online
March 13, 2008Tele-interviewing delivers for financial advisers and clients
“Lincoln Financial Group believes the adoption of tele-interviewing can make an important contribution to the protection industry’s ongoing commitment to improving consumer confidence.”
>Money Marketing
March 11, 2008Insurers say ABI is not up to scratch
“..more providers are jumping on the tele-underwriting bandwagon. Lincoln Financial Group and Pioneer are the latest to sign up with tele-interviewing specialists MorganAsh.”
Money Marketing
March 7, 2008Lincoln launches tele-interviewing
“Lincoln says results from the pilot scheme showed a significant drop in non-disclosure rates compared with the old application forms system. Requests for GP reports were cut by almost two thirds compared with the previous system and clients were willing to provide more personal health details during the tele-interview than they would in a face-to-face interview with an adviser.”
Ifa online
March 7, 2008Lincoln to adopt tele-interviewing for protection
Lincoln Financial Group is set to launch tele-interviewing for its protection product after a pilot study suggested it quickens the applications process and causes a drop in non-disclosure rates.
Ifa online
February 26, 2008Shepherds Friendly defies PPI concerns with MPPI launch
“The policy adopts tele-underwriting by a qualified nurse at the time of sale..”
Mortgage Adviser
February 20, 2008Shepherds MPPI promises to pay
“By using a medical professional, Shepherds said it would also eliminate uncomfortable conversations about medical issues between the client and an IFA.”
Financial Adviser
February 14, 2008Friends picks Jones for marketing
He said a main concern was the length of time it took to get the proposition on the books, especially waiting for the general practitioner report: "A lot of providers have streamlined the process by using tele-interviewing to replace the medical reports for income protection”
Money Marketing
February 12, 2008Tele-interviewing is the future, says MorganAsh.
Reinsurers are now amending the medical limits and reducing their rates for companies that deploy the firm’s full-nurse tele-interviewing, as predicted by some protection specialists, particularly after last month’s introduction of the ABI’s new guidance for paying claims proportionately. MorganAsh still has not had a claim contested from a total of over 30,000 interviews…
Ifa online
How is the protection industry evolving online?
His optimistic view is not shared by others who say the shift to online has failed to improve the applications or claims procedures. They instead make a case for more traditional methods like tele-underwriting, a widely-used method some see as the future of all protection applications and claims.
Ifa online
February 8, 2008Tele-interviewing 'the future of protection
Most advisers expect tele-interviewing to form a part of all protection sales in the future, an IFAonline poll suggests. Of the 300 respondents, 53% said they believed tele-interviewing will be the undisputed king of the protection underwriting process.
Ifa online
February 7, 2008Are Clean Cases our Credit Crunch?
Now the credit crunch is here, everyone has hindsight and is lamenting, “How on earth could lenders be so risky in extending credit more and more to those who present a poor risk?”
Mortgage Solutions
February 12, 2008Who, what, where, when?
This is a tele-interviewing seminar designed for those involved in the new business or claims process. Talks will include Irish Life Assurance on its tele-interviewing with specific broker partnerships and specialist sectors in the group income protection market, and also Bank of Ireland on its pilots using small tele-interviewing.
2007
ProtectingMyIncome
2007TELE-INTERVIEWING: DOES IT MAKE SENSE TO WRITE IP WITHOUT IT? - Peter Maynard, Director, SelectX Ltd
Nowadays it’s pretty well accepted by underwriters and advisers that tele-interviewing (TI) is a very effective and practical tool for gathering risk information. Just to remind you, TI is a process in which trained personnel gather risk information from applicants over the telephone.
Mortgage Adviser
December 5, 2007Reader Survey: Protection - 3 - Can picking up the phone put an end to disclosure tangles
An expected drop off in mortgage business could push advisers into selling more protection policies, but they should be aware of the insurance industry's current bugbear - non-disclosure.
Cover
December 1, 2007MorganAsh rolls out tele-claims service
MorganAsh has launched tele-claims, a process where trained nurses will interview claimants at the beginning of the claims process to speed up the claims procedure.
Cover
December 1, 2007Great expectations , Non-disclosure, declined claims and society's attitude towards them were at the forefront of Scottish Re's latest research. Warren Copp examines the results
It is certainly possible to design processes that draw out more disclosures from applicants. In particular, tele-interviewing has shown that asking an applicant questions away from the point of sale does improve disclosure rates.
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Financial Adviser
November 29, 2007Tele-claim providers speak out over quality of provision
Valid insurance claims are not paid quickly enough and potentially dubious claims lack a key area of input - the claimant's view - according to leading tele-claims providers.
Mortgage Adviser
November 28, 2007Decent disclosure on phone
Tele-underwriting dramatically reduces the chance of non-disclosure, according to Axa. After analysing data from more than 9500 protection product applications, the provider found non- disclosure occurred in only 1.23 per cent of those that were completed through tele-underwriting applications.
Health Insurance & Protection
November 28, 2007MorganAsh and SCOR launch 'tele-claims' service
Teleinterviewing provider MorganAsh and reinsurer SCOR Global Life UK have launched a tele-claims service that aims to speed up the income protection claims process.
ifa Online
November 12, 2007Non-disclosure five times higher for paper applications
Consumers are five times more likely not to disclose important medical and lifestyle information on paper applications than tele-underwritten forms, according to AXA.
Only Finance
November 10, 2007Friends reveals new non-disclosure policy
In a development which could have a major impact on the life insurance industry, Friends Provident has announced that it will use a tele-interviewing service to speed up its applications.
Money Marketing
November 8, 2007Medical facts are not on the record
MorganAsh managing director Andrew Gething has criticised the procedure of submitting medical records to insurers for protection applications to avoid non-disclosure and says the records are often incomplete.
Mortgage Adviser
October 22, 2007LifeSearch MD tells providers to lead on tele-interviews
Friends Provident has linked up with insurance information providers MorganAsh to run a tele-interviewing service for income protection applications.
ifa Online
October 22, 2007LifeSearch MD tells providers to lead on tele-interviews
LifeSearch managing director Tom Baigrie has called on providers to take an active role in providing Tele-interviews for clients completing the medical part of an application.
Money Marketing
October 22, 2007Lifesearch teams up with MorganAsh for tele-interviews
Lifesearch managing director Tom Baigrie says the onus is on providers. He says: “While this is a great step forward, our ultimate aim is for the product providers to procure the tele-interview service. We, as brokers, should not be taking the liability, or bearing the costs, for the medical interviews, and when product providers take control of the interviews, they can tune these to their underwriting philosophy and extend the interviews to collect all medical information, thus reducing GPRs and improving disclosure further.
Money Marketing
October 18, 2007Friends to offer tele-interviews
Friends Provident is to offer tele-interviewing as part of its income protection application process, bringing it in line with other providers, such as Progress by Royal Liver and LV=.
Financial Adviser
October 18, 2007Friends takes to phones to speed up applications
Friends Provident has linked up with MorganAsh to provide a tele-interviewing service to speed up income protection applications and reduce non-disclosure.
Health Insurance & protection
October 11, 2007Friends Prov adds teleinterviewing service to IP
Friends Provident has linked up with MorganAsh to provide a tele-interviewing service to speed up income protection applications and reduce non-disclosure.
ifa Online
October 10, 2007Nurses to carry out Friends Prov tele-interviewing
Qualified nurses will carry out the first stage of tele-interviewing for income protection provider Friends Provident as part of a shake-up of the firm’s applications process. The firm says the new method, in partnership with MorganAsh, will reduce non-disclosure, speed up the applications process and sharpen all underwriting decisions, as well as being signature-free.
Money Marketing
October 10, 2007Friends Provident to use tele-interviewing for income protection applications
Friends Provident has announced it will now offer tele-interviewing for income protection applications in a bid to speed up processing and reduce non-disclosure. Experienced nurses from MorganAsh will conduct the interviews, asking applicants about their medical history and specific disclosures, at a time convinient to the consumer.
FT Adviser
October 10, 2007Friends Provident introduces income protection tele-interviewing
Friends Provident has linked with information firm MorganAsh to provide a tele-interviewing service to speed up income protection applications and reduce non-disclosure.
Mortgage Solutions
October 10, 2007Friends Provident launches telephone interviews
Friends Provident has linked up with MorganAsh to provide a telephone interviewing service which speeds up income protection applications and reduces non-disclosure.
Cover
October 1, 2007Reclaiming trust, Full disclosure
Fay Goddard: Tele-underwriting has to be a better way than relying on recall, particularly if we are getting something like 60% or 70% going through without anything other than clients’ memories.
privatehealth.co.uk
October 2007Friends Provident unveils new income protection model
Friends Provident, the income protection market leader, has linked up with MorganAsh to provide a tele-interviewing service to speed up income protection applications and reduce non-disclosure.
ifa Online
October 2007Audit trails 'will end non-disclosure disputes'
Compulsory audit trails are the key to stamping out non-disclosure disputes on protection policies, according to tele-underwriting specialists MorganAsh.
Cover
September 1, 2007Industry heeds FOS warning
At Legal & General, Russ Whitworth, claims and underwriting director said it had established a senior panel of claims advisers to review claims that are to be declined before a final decision is made. He added that tele-interviewing and tele-underwriting at application stage also takes the burden of capturing medical and lifestyle information away from brokers
FT Adviser
August 29, 2007ABI clarifies phone and online service initiative for members
The Association of British Insurers (ABI) has launched the latest initiative in its drive to increase the proportion of successful protection insurance claims.
PrivateHealth.co.uk
August 2007Shepherds Friendly : Shepherds Income Protection Plan
A highly flexible plan that pays you a regular income if you are unable to work due to sickness or accident. MorganAsh nurses will tele-interview all potential customers for their health and occupational details.
ifa Online
August 20, 2007Happy third birthday Tele-interviewing in the UK
This summer marks the third birthday of Tele-interviewing in the UK, and even the most negative diehards must acknowledge it is now part of the protection landscape.
ifa Online
July 23, 2007Bill Clinton & Non-Disclosure
At the recent 4th Annual Insurance Forum in London one of the main topics, as you would expect, was the declining sales due to the lack of trust of the consumer caused by high rates of declined claims due to non-disclosure.
ifa Online
June 19, 2007Smart Pete and Signatures
In my youth, when I would hang around wine bars trying to look cool and being totally ignored by the fairer sex, I knew a chap called Smart Pete.
Health Insurance & protection
May 2007Shepherds Income Protection Plan
Shepherds Friendly Society is one of the world’s oldest friendlies, dating its ancestry back to 1826. Today, it has more than 17,000 members and is based in Cheadle, Cheshire. Shepherds Friendly’s new plan is a Holloway-type product, but with reducing benefits after the first year of claim.
ifa Online
May 15, 2007Non-disclosure is like global warming
In the wake of the recent damning Watchdog report on non-disclosure I wonder if the industry is going to react. It knows the majority of disputed claims is due to non-disclosure and that this is too high.
Health Insurance & protection
April 23, 2007Shepherds Friendly Society launches IP product
Shepherds Friendly Society has launched an IP product aimed primarily at self-employed people between the ages of 30 and 45.
ifa Online
April 23, 2007Shepherds spares IFAs 'embarassing' calls
Shepherds Friendly Society has begun tele-interviewing all clients interested in its new income protection product. The mutual insurer says the move should help stem declining sales which it says are caused when consumers believe insurers try to avoid claims because of medical conditions.
ifa Online
April 11, 2007ABI criticised for ignoring signature debate
A leaked consultation paper from the Association of British Insurers on telephone and online applications for protection insurance has been criticised for ignoring the issue of customer signatures.
ifa Online
February 19, 2007NU and Bright Grey speed up underwriting
Norwich Union has introduced a teleinterviewing service staffed by nurses to remove the necessity of acquiring GP reports for protection applications.
Health Insurance & protection
February 16, 2007Dentists Provident launches teleinterviewing
Dentists Provident (DPS) has designed a telephone interviewing service to enhance the process of collecting occupation, medical history and pastime information from individual applicants.
Post
February 15, 2007UK insurers win reprieve over multi-million VAT costs
UK Insurers have obtained a £25m reprieve after HM Revenue and Customs announced that medical reports will continue to be VAT-exempt. However, the industry will incur these costs eventually according to experts
ifa Online
February 12, 2007Do advisers have responsibility for non-disclosure?
Conversations about reducing the risk of non-disclosure in protection applications usually focus on the need for insurers to improve their application forms and the propensity of consumers to lie in order to get cover.
Health Insurance & protection
February 2007
Quick on the draw, Sam Barrett reports on how protection providers are looking towards technology to speed up the application process – and assesses some of the potential pitfalls.
ifa Online
February 2, 2007GP report case to save industry £100m a year.
Tele-underwriting dramatically reduces the chance of non-disclosure, according to Axa. After analysing data from more than 9500 protection product applications, the provider found non- disclosure occurred in only 1.23 per cent of those that were completed through tele-underwriting applications.
Financial Adviser
February 1, 2007Income protection change is a slow process
I read with consternation the article Income Protection Catch 22 Plight which is based on the observation that income protection sales are falling due to the difficulty in selling the product.
Financial Adviser
February 1, 2007Complex conditions will lead to increase in rejected claims
More claims will be turned down by insurers and terms and conditions will become more complex, according to a report on the state of the protection market.
Health Insurance & protection
January 29, 2007Teleinterviewing should be the 'norm'
Teleinterviewing – the process whereby insurance applicants supply details to call staff and trained underwriters by telephone – must become more widespread if the protection industry is to address issues such as non-disclosure fully, research has revealed.
ifa Online
January 25, 2007Tele-interviewing 'should become the norm'
A report analysing the UK protection market has called for tele-interviewing to become the norm, as it reveals advisers transcribe half their applications from paper to screen, but only 12% believe the data is always accurate.
ifa Online
January 17, 2007Underwriting Utopia?
Living in a 24/7 society means most of us have high expectations that when we want something, from the latest blockbuster on DVD to life insurance, we can get it quickly and with the minimum of fuss. This has been a factor contributing to the rapid growth of online submission systems in the protection market and to other business processes such as tele-underwriting.
Cover
January 1, 2007Industry makes huge VAT savings
Product providers are set to escape paying VAT on their medical underwriting budgets over the next few years, saving the industry up to £100m.
2006
ifa Online
December 7, 2006Minimum standards needed for tele-underwriting
Progress from Royal Liver is calling for the Association of British Insurers to introduce minimum standards for tele-underwriting which all providers must adhere to.
FT Adviser
December 7, 2006Insurers expecting VAT exemption
Insurance firms will be exempt from the proposed VAT charge on medical report fees according to the ABI, saving consumers millions.
Health Insurance & Protection
October, 2006NU makes bold IP forecast
2005
Financial Adviser
August 23, 2005We’ve got a file on you
PROGRESS manifests itself in many ways. I still cannot conceive how anyone would have thought of putting a camera in a mobile phone. To be honest, I could no more understand why anyone should want such a thing. I was wrong – they do, and have lots of fun.