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2008 |
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Cover - November 1, 2008 |
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Survey shows best method
High levels of non-disclosure from adviser-interviewed insurance applications have been picked up by tele-interviewer MorganAsh's annual survey. The survey was compiled by asking for doctor reports and/or tele-interviewing across a range of adviser-interviewed policies.
Click to access article |
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Contingencies - November, 2008 |
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The Post-Millennial Metamor
THE VENERABLE LIFE INSURANCE INDUSTRY AWOKE ONE MORNING to find itself transformed into a financial services industry . unfortunately, no one thought to tell those who stand astride the flow of new premium assuring that the ratio of actual-to-expected mortality remains far less than one. In other words, underwriting was—and to a great extent still is—out of step with the financial services concept .
Click to access article |
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Cover - November 1, 2008 |
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Majority favours tele
Nearly six out of 10 (57.9%) polled on the COVER website said they would be happy to see clients move over to full tele-underwriting. In contrast, 42.1% said they would not be happy if the industry moved fully in this direction.
Click to access article |
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Cover -
November 1, 2008 |
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Survey shows best method
Non-disclosure least prevalent in tele-interviewing.
Click to access article |
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ReView -
October, 2008 |
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Since the last edition of our newsletter, much has happened in the world.
A credit crisis that began in the United States has now spread globally, resulting in an economic meltdown that has affected many people. While some experts feel that the bottom has been reached and the announcement of the broad interest rate cuts and the bank bail-out package will bring some confidence to the markets, only time will tell if this is the case.
Click to access article |
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Money Marketing - October 15, 2008 |
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Bupa tele-interviewing service goes live.
Bupa Individual Protection has unveiled its plans to go live with its tele-interviewing pilot.
Click to access article |
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Money Marketing - October 2, 2008 |
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The question of yes/no questions.
Removing yes/no questions from insurance application forms could help reduce non-disclosure, says Financial Ombudsman Service ombudsman Melissa Collett.
Click to access article |
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Cover - October 1, 2008 |
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Future optimism.
Two-thirds of advisers believe protection sales will rise over the next year as budgets tighten, according to the results of COVER magazine's web survey.
Click to access article |
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Cover - October 1, 2008 |
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Hanging on the telephone.
Understanding paralanguage and how it can be used to reduce non-disclosure is key to the use of tele-interviewing as a sales tool.
Click to access article |
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FinancialAdviser - September 18, 2008 |
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A return to glory.
Protection no longer hits the high sales it did as recently as 2003, but despite the tough times ahead there are reasons to be optimistic.
Click to access article |
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FinancialAdviser - August 28, 2008 |
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It's good to talk.
Even the small up take of Telephone underwriting is already seeing disclosure levels improving and turnaround times speeding up.
Click to access article |
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FinancialAdviser - August 21, 2008 |
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The great debate.
As part of its campaign to boost protection Financial Adviser brought together the industry’s key players.
Click to access article |
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FinancialAdviser - August 14, 2008 |
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A week of working at the coal face.
Peter Chadborn, principal for Essex-based CBK, spends his week working on ways to improve a referral relationship with a local solicitor as well as working how best the company can have a web presence. However, he still finds time for a game of squash and a trip to the gym as well as taking his son to football practice.
Click to access article |
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FinancialAdviser - August 07, 2008 |
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MorganAsh to talk tele-underwriting.
MorganAsh is organising a tele-interviewing and tele-underwriting seminar in September.
Click to access article |
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Health
Insurance & Protection - August, 2008 |
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Group income protection providers smarten up underwriting procedures to cater for senior executives.
Insurers have introduced changes to their group income protection (GIP) underwriting processes that aim to make it easier and faster for senior executives to go on risk.
Click to access article |
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Health
Insurance & Protection - August, 2008 |
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Nice to be niche?
Only a small percentage of individuals take out income protection each year, but that doesn’t make it any less popular among those who value the cover it provides. Edmund Tirbutt suggests that while the product might never be a blockbuster in terms of sales, good times might yet lie ahead.
Click to access article |
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Health
Insurance & Protection - August, 2008 |
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The value of a doctor’s report.
Is teleunderwriting the way forward?
Click to access article |
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FT Advisor - July 30, 2008 |
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Mind your t's and q's
Understanding the different types of tele-underwriting offered by insurers might make an adviser's life more easy when hanging on the telephone, says Dominic Welling
Click to access article |
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Health Insurance & Protection - July, 2008 |
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Crossed wires?
An increasing number of insurers are adopting teleunderwriting in an attempt to minimise non-disclosure and make the application process more efficient. But are the different models just causing confusion? Emily Perryman reports
Click to access article |
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FT Advisor - July 17, 2008 |
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Tele-underwriting is finally coming of age, claims Pacific Re
Tele-underwriting, the grey protection market and the health impact of unemployment were some of the issues discussed at the Protection Review seminar at Cafe Royal in London.
Click to access article |
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FT Advisor - July
10, 2008 |
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Crunch has boosted the protection field: expert
Protection is one of the few financial services areas to benefit from the impact of the credit crunch, according to Andy Couchman, chairman of the Protection Review.
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Money Advisor - July 10, 2008 |
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Protection can profit from crunch times
The protection industry is well positioned to take advantage of the credit crunch although a number of tough challenges lie ahead, according to speakers at the Protection Review. In London this week, the review's chairman Andy Couchman said the credit crunch was bad news for most of the financial services industry but he believes protection is the exception.
Click to access article |
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FT Advisor - June
25, 2008 |
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Strip Ts out of industry: Bright Grey
Bright Grey has called for a shake up of tele-underwriting definitions to provide uniformed industry standards.
Click to access article |
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FT Advisor - June
20, 2008 |
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Protection sector needs better service not more products
According to Stuart Lawson, protection marketing manager at Axa, building upon services such as tele-underwriting is more important to the market than introducing new products as it improves the image of the protection sector.
Click to access article |
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FT Advisor - June 19, 2008 |
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Bright Grey seeks clarity on tele-underwriting
Bright Grey demands stricter industry definition of information gathered over the phone.
Click to access article |
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Citywire - June 16, 2008 |
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Protection: Lines of enquiry
The range of information an underwriter may request can appear never-ending and confusing. They may ask for a report from the client’s GP, as well as asking the client to attend a medical with an independent nurse or doctor. They may also ask the client to be interviewed over the telephone by a nurse or complete a paper-based questionnaire.
Click to access article |
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Financial Advisor - May 29, 2008 |
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Aegon Scottish Equitable brings tele-interviewing across its protection range.
Aegon Scottish Equitable has moved to speed up its individual protection provision through tele-interviewing.
Click to access article |
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Mortgage Advisor - May 28, 2008 |
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Becoming tele addicts
Future: Innovation is a great way to raise the profile of the market and can only attract more clients.
Click to access article |
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Financial Advisor - May 15, 2008 |
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High standards can help SME stand out, says society.
Click to access article |
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MoneyMarketing - April 24, 2008 |
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Survey shows nurse calls cut non-disclosure.
“A nurse tele-interview is up to 5.5 per cent more effective in reducing non-disclosure compared with a GP report”.
Click to access article |
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Health
Insurance & Protection - April 28, 2008 |
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Shepherds Friendly Mortgage Payment Protection Plan.
Cheshire-based Shepherds Friendly was set up 180 years ago and now has assets of around £60m and around 25,000 members. Despite its traditional roots, it is a pioneer of tele-underwriting, offering the prospect of faster application turnarounds. April 2008 Product Reviews.
Click to access article |
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ifaonline - April 18, 2008 |
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GPRs 'under threat' after Govt pharmacy drive.
“A government push to promote pharmacists for primary care instead of GPs could spell the end of the General Practitioner’s Report (GPR) in protection underwriting and claims, MorganAsh suggests.”
Click to access article |
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ifaonline - April 15, 2008 |
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To Tele-Interview or not to Tele-Interview
Gething's Viewpoint. A few weeks ago I presented at the American Society of Actuaries.
Click to access article |
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MoneyMarketing - April 3, 2008 |
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Bupa benefits from crunch
“BUPA has also decided to adopt tele-interviews full time following a pilot with a number of adviser firms using MorganAsh.”
Click to access article |
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Cover – April 1, 2008 |
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Bright sparks.
“With sales of protection products continuing to struggle, the question is which brave innovator is going to lead the industry out of the shadows and into a more prosperous future?”
Click to access article |
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MoneyMarketing - April 1, 2008 |
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Hunting for protection heads
“MorganAsh, the protection outsourcing firm which tele-interviews applications for 23 big name providers, is set to begin tele-interviewing claims from April. The move is expected to speed up the payment of claims significantly.”
Click to access article |
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MoneyMarketing
- March 27, 2008 |
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MorganAsh starts tele-interviews with protection claimants
“Protection outsourcing company MorganAsh will begin tele-interviews on claims from next month in a move which is expected to speed up the payment of claims significantly.”
Click to access article |
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MoneyMarketing
- March 27, 2008 |
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Shepherd's departs from MPPI herd
“Shepherd's Friendly has launched a mortgage payment protection insurance product that differs from other policies in providing up to five years of cover compared with the usual 12 months”
“Tele-underwriting by a qualified nurse at the time of sale will also ensure claims are dealt with quickly and efficiently, as all the required information will have been gathered already.”
Click to access article |
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MortgageAdvisor - March 19, 2008 |
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Lincoln announces a Tele success
“A tele-underwriting pilot has drastically reduced medical information requests for protection products and has cut non-disclosure rates, according to Lincoln Financial Group”
Click to access article |
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Ifaonline - March 17, 2008 |
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Show Me The Love
“The cost benefit decision was based purely offering a more caring process for the consumer and not just on making the most cost effective process.”
Click to access article |
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Financial Advisor - March 13, 2008 |
Lincoln's tele-interviewing offers
'opportunity' for clients.
“Lincoln Financial group is to launch
tele-interviewing for its protection
product Financial Foundations on 17
March”.
Click to access article |
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ifaonline -
March 13, 2008 |
Tele-interviewing delivers for financial
advisers and clients.
“Lincoln Financial Group believes the
adoption of tele-interviewing can make
an important contribution to the
protection industry’s ongoing commitment
to improving consumer confidence.”
Click to access
article |
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MoneyMarketing - March 11, 2008 |
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Insurers say
ABI is not up to scratch.
“..more providers are jumping on the
tele-underwriting bandwagon. Lincoln
Financial Group and Pioneer are the
latest to sign up with tele-interviewing
specialists MorganAsh.”
Click to get access article |
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MoneyMarketing - March 7, 2008 |
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Lincoln
launches tele-interviewing.
“Lincoln says results from the pilot
scheme showed a significant drop in
non-disclosure rates compared with the
old application forms system. Requests
for GP reports were cut by almost two
thirds compared with the previous system
and clients were willing to provide more
personal health details during the tele-interview
than they would in a face-to-face
interview with an adviser.”
Click to access article |
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ifaonline -
March 7, 2008 |
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Lincoln to
adopt tele-interviewing for protection.
“Lincoln Financial Group is set to
launch tele-interviewing for its
protection product after a pilot study
suggested it quickens the applications
process and causes a drop in
non-disclosure rates. “
Click to access article |
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ifaonline -
February 26, 2007 |
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Shepherds
Friendly defies PPI concerns with MPPI
launch.
“The policy adopts tele-underwriting by
a qualified nurse at the time of sale..”
Click to access article |
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MortgageAdvisor - February 20, 2008 |
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Shepherds MPPI
promises to pay.
“By using a medical professional,
Shepherds said it would also eliminate
uncomfortable conversations about
medical issues between the client and an
IFA.”
Click to access article |
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MoneyMarketing - February 12, 2008 |
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Tele-interviewing is the future, says
MorganAsh.
“Reinsurers are now amending the medical
limits and reducing their rates for
companies that deploy the firm’s
full-nurse tele-interviewing, as
predicted by some protection
specialists, particularly after last
month’s introduction of the ABI’s new
guidance for paying claims
proportionately. MorganAsh still has not
had a claim contested from a total of
over 30,000 interviews…”
Click to access article |
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ifaonline -
February 12, 2008 |
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How is the
protection industry evolving online?
“His optimistic view is not shared by
others who say the shift to online has
failed to improve the applications or
claims procedures. They instead make a
case for more traditional methods like
tele-underwriting, a widely-used
method some see as the future of all
protection applications and claims.”
Click to access article |
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FinancialAdviser - February 14, 2008 |
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Friends picks
Jones for marketing.
“He said a main concern was the length
of time it took to get the proposition
on the books, especially waiting for the
general practitioner report: "A lot of
providers have streamlined the process
by using tele-interviewing to replace
the medical reports for income
protection.”
Click to access article |
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ifaonline - February 8, 2008 |
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Tele-interviewing 'the future of
protection'.
“Most advisers expect tele-interviewing
to form a part of all protection sales
in the future, an IFAonline poll
suggests. Of the 300 respondents, 53%
said they believed tele-interviewing
will be the undisputed king of the
protection underwriting process.”
Click to access article |
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Mortgage Solutions - February 4, 2008
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Who, what, where,
when?
“This is a tele-interviewing
seminar designed for those involved in
the new business or claims process.
Talks will include Irish Life Assurance
on its tele-interviewing with specific
broker partnerships and specialist
sectors in the group income protection
market, and also Bank of Ireland on its
pilots using small tele-interviewing.”
Click to access article |
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MortgageAdviser - December 5, 2007 |
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Reader Survey: Protection - 3 - Can picking up the phone put an end to disclosure tangles.
Click to access article |
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Cover - December 1, 2007 |
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MorganAsh rolls out tele-claims service.
“MorganAsh has launched tele-claims, a process where trained nurses will interview claimants at the beginning of the claims process to speed up the claims procedure.”
Click to access article |
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Cover - December 1, 2007 |
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Great expectations , Non-disclosure, declined claims and society's attitude towards them were at the forefront of Scottish Re's latest research. Warren Copp examines the results.
“It is certainly possible to design processes that draw out more disclosures from applicants. In particular, tele-interviewing has shown that asking an applicant questions away from the point of sale does improve disclosure rates.”
Click to access article |
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Financial Advisor - November 29, 2007 |
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Tele-claim providers speak out over quality of provision.
“Valid insurance claims are not paid quickly enough”
Click to access article |
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MortgageAdviser - November 28, 2007 |
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Decent disclosure on phone.
“Tele-underwriting dramatically red-uces the chance of non-disclosure, according to Axa. After analysing data from more than 9500 protection product applications, the provider found non- disclosure occurred in only 1.23 per cent of those that were completed through tele-underwriting applications.”
Click to access article |
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Health Insurance & Protection - November 27, 2007 |
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MorganAsh and SCOR launch 'tele-claims' service.
“Teleinterviewing provider MorganAsh and reinsurer SCOR Global Life UK have launched a tele-claims service that aims to speed up the income protection claims process.”
Click to access article |
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ifaonline - November 12, 2007 |
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Non-disclosure five times higher for paper applications.
“Consumers are five times more likely not to disclose important medical and lifestyle information on paper applications than tele-underwritten forms, according to AXA.”
Click to access article |
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MoneyMarketing - November 8, 2007 |
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Medical facts are not on the record.
“MorganAsh managing director Andrew Gething has criticised the procedure of submitting medical records to insurers for protection applications to avoid non-disclosure and says the records are often incomplete.”
Click to access article |
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Cover - November 1, 2007 |
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LifeSearch opts for MorganAsh system.
“LifeSearch has contracted Morgan-Ash to undertake tele-interviews for its clients.”
Click to access article |
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ifaonline - October 22, 2007 |
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LifeSearch MD tells providers to lead on tele-interviews.
“LifeSearch managing director Tom Baigrie has called on providers to take an active role in providing Tele-interviews for clients completing the medical part of an application.”
Click to access article |
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MoneyMarketing - October 22, 2007 |
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Lifesearch teams up with MorganAsh for tele-interviews.
“Lifesearch managing director Tom Baigrie says the onus is on providers. He says: “While this is a great step forward, our ultimate aim is for the product providers to procure the tele-interview service. We, as brokers, should not be taking the liability, or bearing the costs, for the medical interviews, and when product providers take control of the interviews, they can tune these to their underwriting philosophy and extend the interviews to collect all medical information, thus reducing GPRs and improving disclosure further.”
Click to access article |
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MortgageAdviser - October 24, 2007 |
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Phone a Friend to save time.
“Friends Provident has linked up with insurance information providers MorganAsh to run a tele-interviewing service for income protection applications.”
Click to access article |
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MoneyMarketing - October 18, 2007 |
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Friends to offer tele-interviews.
“Friends Provident is to offer tele-interviewing as part of its income protection application process, bringing it in line with other providers, such as Progress by Royal Liver and LV=.”
Click to access article |
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Financial Adviser
- October 18, 2007 |
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Friends takes to phones to speed up applications.
Click to access article |
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Health Insurance & protection - October 11, 2007 |
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Friends Prov adds teleinterviewing service to IP.
“Friends Provident has linked up with MorganAsh to provide a tele-interviewing service to speed up income protection applications and reduce non-disclosure.”
Click to access article |
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ifaonline - October 10, 2007 |
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Nurses to carry out Friends Prov tele-interviewing.
“Qualified nurses will carry out the first stage of tele-interviewing for income protection provider Friends Provident as part of a shake-up of the firm’s applications process. The firm says the new method, in partnership with MorganAsh, will reduce non-disclosure, speed up the applications process and sharpen all underwriting decisions, as well as being signature-free.”
Click to access article |
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MoneyMarketing - October 10, 2007 |
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Friends Provident to use tele-interviewing for income protection applications.
“Friends Provident has announced it will now offer tele-interviewing for income protection applications in a bid to speed up processing and reduce non-disclosure. Experienced nurses from MorganAsh will conduct the interviews, asking applicants about their medical history and specific disclosures, at a time convinient to the consumer.”
Click to access article |
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FTAdviser - October 10, 2007 |
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Friends Provident introduces income protection tele-interviewing.
“Friends Provident has linked with information firm MorganAsh to provide a tele-interviewing service to speed up income protection applications and reduce non-disclosure.”
Click to access article |
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Mortgage Solutions - October 10, 2007 |
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Friends Provident launches telephone interviews.
“Friends Provident has linked up with MorganAsh to provide a telephone interviewing service which speeds up income protection applications and reduces non-disclosure.”
Click to access article |
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Cover - October 1, 2007 |
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Reclaiming trust, Full disclosure.
“Fay Goddard: Tele-underwriting has to be a better way than relying on recall, particularly if we are getting something like 60% or 70% going through without anything other than clients’ memories.”
Click to access article |
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privatehealth.co.uk - October 2007 |
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Friends Provident unveils new income protection model.
“Friends Provident, the income protection market leader, has linked up with MorganAsh to provide a tele-interviewing service to speed up income protection applications and reduce non-disclosure.”
Click to access article |
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ifaonline - September 6, 2007 |
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Audit trails 'will end non-disclosure disputes', ifaonline, 6th September 2007
“Compulsory audit trails are the key to stamping out non-disclosure disputes on protection policies, according to tele-underwriting specialists MorganAsh.”
Click to access article |
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Cover - September 1, 2007 |
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Industry heeds FOS warning.
“At Legal & General, Russ Whitworth, claims and underwriting director said it had established a senior panel of claims advisers to review claims that are to be declined before a final decision is made. He added that tele-interviewing and tele-underwriting at application stage also takes the burden of capturing medical and lifestyle information away from brokers”
Click to access article |
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FTAdviser - August 29, 2007 |
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ABI clarifies phone and online service initiative for members.
Click to access article |
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PrivateHealth.co.uk |
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Shepherds Friendly : Shepherds Income Protection Plan.
Click to access article |
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ifaonline - August 20, 2007 |
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Happy third birthday Tele-interviewing in the UK.
Click to access article |
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ifaonline - July 23, 2007 |
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Bill Clinton & Non-Disclosure.
Click to access article |
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ifaonline - June 19, 2007 |
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Smart Pete and
Signatures.
Click to access article |
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Health Insurance & protection - May 2007 |
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Shepherds Income Protection Plan.
Click to access article |
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ifaonline - May 15, 2007 |
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